Method and computer program product for developing a process-oriented information technology (IT) actionable service catalog for managing lifecycle of services

摘要

The method for developing an actionable IT service catalog at large organizations is disclosed. IT Service catalog helps IT organizations showcase the value of IT services they deliver to their business customers. Service catalogs are made actionable by incorporating Service Request and Service portfolio functions for the in scope services. The method focuses on articulating and documenting these services, facilitating service request and fulfillment and modeling/modifying service portfolios The method is comprising of service domains for services to move through various lifecycle stages within the IT service catalog from their point of inception to it's decommission; and domain components for each service domain to fulfill certain objectives during the services' journey through the IT Service Catalog. The proposed method is a process oriented framework to the development of IT Service Catalog at large organizations.