Method and system for identifying systemic failures and root causes of incidents

摘要

A method and system for identifying systemic failures and a root cause of incidents in a work environment. Failures, causes, and impacts related to a sample of incidents can be investigated in order to identify one or more systemic failures and root causes of the systemic failure(s). The incident details can be utilized to identify one or more root cause manifestation for each root cause of the systemic failure(s). The gaps in an existing system can be analyzed and one or more improvement solutions based on corrective actions can be identified. The improvement solutions with a highest priority can be selected and implemented to address the gaps identified in the current system based on the analysis of systemic failures and root causes. The effectiveness of the improvement solutions can be tracked and monitored to prevent the recurrence of future incidents.