首页>
外国专利>
SYSTEM TO SUPPORT CONTEXTUALIZED DEFINITIONS OF COMPETITIONS IN CALL CENTERS
SYSTEM TO SUPPORT CONTEXTUALIZED DEFINITIONS OF COMPETITIONS IN CALL CENTERS
展开▼
机译:支持呼叫中心的情境化竞争定义的系统
展开▼
页面导航
摘要
著录项
相似文献
摘要
A system, method, and device for forming contextualized competitions in a work environment are disclosed. The system includes a performance metric computation component which computes performance metrics, a visualization component which generates a visual interface for display to a supervisor, and a processor which implements the components. The method includes receiving information related to a set of agents operating in a work environment. A first aggregated value for a first performance metric and a second aggregated value for a second performance metric are computed. The first and second values are visualized, and a predicted effect on the second performance metric when the first performance metric is altered is visualized. The device serves as a decision¬making support tool including a plurality of control mechanisms for altering at least one performance metric and displaying the predicted effect on another.
展开▼