REMOTE ACCESS BANK BRANCH TRANSACTION CENTER AND TRANSACTION SYSTEM

摘要

The invention relates to a remote access bank branch transaction center (10) comprising an automatic self-service machine (11) having a manual service unit (70) where users can execute their own banking transactions. Said transaction center (10) is characterized in comprising a video communication unit (40) that provides video communication over the automatic self-service machine (11) with a customer representative when user asks for video communication for providing the execution of baking transaction by making video contact with customer representative and authorizing the customer representative, and banking channel unit (60) on which a customer representative can execute banking transactions desired by users over the banking channel (50).