Identification management device , identification management system , identification management method , and identification management program .

摘要

PROBLEM TO BE SOLVED: To reduce a margin of illegal conduct by the conspiracy of an operator with a customer.;SOLUTION: A call center server 50 functioning as a genuine person management device includes: when performing genuine person confirmation of a speech communication person communicating using a second communication device, a transfer destination operator selection function 64 as a function of selecting a genuine person confirmation device to select an arbitrary first communication device other than a first communication device having an established call with the second communication device; and a genuine person confirmation execution notification function 65 for displaying, on the display device of the other first communication device selected by the transfer destination operator selection function 64, a genuine person confirmation notification screen to notify the execution of the genuine person confirmation of the speech communication person to an operator of the other first communication device.;COPYRIGHT: (C)2013,JPO&INPIT