Predictive Anomaly Detection of Service Level Agreement in Multi-Subscriber IT Infrastructure

摘要

A predictive service level agreement (SLA) anomaly detection mechanism is provided for multi-subscriber IT infrastructure. Also, a method of filtering and prioritizing SLA anomaly alerts is provided. Furthermore, a method of constructing a skeleton network given historical and real-time monitoring data and a method of constructing a shadow baseline for each metric in a skeleton network are provided.