SYSTEM AND METHOD FOR APPLYING PREDICITIVE ANALYSIS TO DETERMINE CLIENT SUPPORT REQUIREMENTS BY MEANS OF INDIRECT USER INTERACTION

摘要

Systems and methods enable the processing of a customer-support request by allowing customers to initiate a support request through a computing device without the need for the customer to provide information relating to the customer's reasons for initiating the request. In one embodiment, a server associated with a provider receives a support request from a customer computing device. The provider server performs predictive analysis to determine the most likely reasons the customer initiated the service request. The provider server also identifies one or more representatives qualified to address the support request and transmits a support request notification to a computing device associated with a provider representative who is qualified to address the request.