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SYSTEMS AND METHODS FOR PREDICTIVE ANALYSIS OF TECHNICAL SUPPORT ISSUES
SYSTEMS AND METHODS FOR PREDICTIVE ANALYSIS OF TECHNICAL SUPPORT ISSUES
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机译:预测技术支持问题的系统和方法
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摘要
Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.
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