METHOD AND SYSTEM FOR CONSUMER-SPECIFIC COMMUNICATION BASED ON CULTURAL NORMALIZATION TECHNIQUES

摘要

A method and system for providing consumer-specific communication based on cultural-normalization techniques. The method includes obtaining information about the consumer using an interactive interface, receiving an identification of a consumer-selected language and an output format selection, providing plain-language output information in the consumer-selected language and output format, presenting questions, by a query/interrogation unit, regarding the plain-language output information, acquiring responses to the presented questions, and ascertaining an understanding of the plain-language output information based on the acquired responses. The system includes a controller, an interactive interface unit, a format selection unit, a language selection unit providing content in a user-selected language, a query/interrogation unit, and a response evaluation unit analyzing responses to determine a user's literacy level. The response evaluation unit configured to mine, analyze, and/or parse contents of a database containing user responses to the queries.