TRACKING USER ACTIONS WITHIN A USER INTERFACE FOR MANAGING RECOVERY OF PAYMENT FROM FINANCIAL ACCOUNTS IN ARREARS

摘要

Embodiments of the invention are directed to apparatus, methods, and computer program products for tracking user actions within a user interface for managing recovery of payment from financial accounts. Embodiments provide for creating a globally unique identifier (GUI) for each session that a user opens within the user interface and for each financial account opened during the session. In turn, the GUIs may be associated with all systems of record within the payment recovery system. Comprehensive tracking data may be used to gauge user/associate performance, productivity, security and better manage resources.