METHOD AND A SYSTEM FOR OPTIMAL DEBT COLLECTION

摘要

Disclosed herein are a method and a system for optimizing the process of debt collection. The method comprises: identifying a customer with a debt; classifying the customer with the debt into one of a plurality of predefined categories based on a profile of the customer; retrieving one or more category specific collection actions capable of being taken against the customer based on the category associated with the customer; determining a historic probability of success and/or failure for the one or more category specific collection actions; generating, by a processor, a decision tree having a source node, one or more intermediate nodes, and one or more destination nodes, the source node, the one or more intermediate nodes, and the one or more destination nodes representing the one or more category specific collection actions, and the source node, the one or more intermediate nodes and the one or more destination nodes constituting one or more workflows; determining an optimal workflow from the one or more workflows on basis of maximum expected value at the source node, the maximum expected value based on cost associated with the one or more category specific collection actions and probability of success and/or failure of the one or more category specific collection actions.