Systems and methods for managing workflow based on analysis of worker selection criteria

摘要

A computer and software system for human user interaction initiates jobs (e.g., Transcription, Translation, Data Entry, and Transaction Creation) and utilizes voice-mail through real-time voice and tone signal input. The computer and software system keeps the databases used to process Jobs and keeps the statistical records of jobs for analysis, general ledger, payroll and billing. One or more computers receive Job packets, select Scribes for work (e.g. transcription), generate messages for information or action, and update Job Record status and job processing steps. A computer collects the statistical and financial data and provides general top level management decision making information.