Method and system for optimizing the performance of the central relationship.

摘要

Method and system to optimize the performance of contact center, a method for atribuiu00e7u00e0o of processing resources of individual contacts of a contact center for contacts in the contact center is disclosed. Upon receiving a new contact in the contact center, an object of a populau00e7u00e0o objects to contact corresponding to the contacts being processed by the contact center.An object of the programmed processing corresponding to each resource processing of individual contact of the contact center is provided.Each object processing is organized to adaptively and independently selecting objects to contact the population of contact objects based on a value received for the processing of contacts of the population and a value spent on processing of contacts of the population.Once an object of programmed processing selects an object contact, a resource processing associated contact is attributed to the contact