Multi-channel communication is affected by system configured to access channel selection data for a participant in a conversation. The channel selection data is analyzed to select a particular secondary communication channel from among a plurality of secondary communication channels associated with the participant. A first message corresponding to the conversation is communicated via the selected secondary communication channel. A second message corresponding to the conversation is received via the selected secondary communication channel. Data representing the conversation is updated using at least a portion of the second message.
展开▼