SYSTEMS AND METHODS FOR INTELLIGENTLY DISTRIBUTING TASKS RECEIVED FROM CLIENTS AMONG A PLURALITY OF WORKER RESOURCES

摘要

Computer implemented systems and methods intelligently distribute tasks received from clients among worker resources. One or more databases store information about worker resources and information about clients. A task assignment server, communicatively coupled to the database(s), receives a plurality of tasks that are to be performed for the clients, accesses the stored information about the worker resources, accesses the stored information about the clients, and assigns each of a majority of the tasks to one of the plurality of worker resources, in dependence on the information about the plurality of worker resources and in dependence on the information about the plurality of clients, so that the plurality of tasks are distributed among two or more of the plurality of worker resources. The system can also include a plurality of queues adapted to store information about tasks assigned to the worker resources associated with the queues.