Smart question routing and answerer growing for online community question-answer services

摘要

A computer processor accesses QA forum activity associated with users of a QA forum, wherein the QA forum activity contains historical questions, historical answers, and profiles, each having elements including QA forum information. The processor accesses historical online social activity corresponding to the users of the QA forum, each historical online social activity having elements including at least social activity information. The processor performs a first similarity calculation and selects an at least one model answerer based on the similarity between elements of a question on the QA forum, and the elements of the QA forum activity associated and corresponding to each of the users of the QA forum. Based on a second similarity calculation, the processor determines a similarity between the QA forum user elements and the at least one model answerer elements, and identifies at least one prospect answerer from the QA forum users.