Solutions to electronic transaction queries include controlling at least one processor; receiving query notifications; sending requests; sending the first national information; updating electronic transactions; and sending one or more e-mails. Article 2 Status Information and Equipment

摘要

3. The methods of solving queries or disputes related to electronic transactions by network entities.It includes: controlling at least one processor;Receiving queries/disputes concerning electronic transactions between users and issuers from the Dispute Settlement Server,When a consultation/dispute Notice includes a case identification;Send a request to obtain,From the dispute resolution server,Transaction-related data pointsIf the data point is generated by the transmitterAnd include case identification in the request;Send the first country information to the dispute settlement server.The first information sent by the State includes the identification of the case and the indication that the inquiry/dispute notification is being processed;Update electronic transactions,Part is based on pre-determined eligibility criteria in electronic transactions of at least one data point related to electronic transactions;Send a second country message to the dispute settlement server."2. The second national information includes case identification features and signs that notifications of consultation/disputes have been resolved;And devices for solving queries or disputes related to electronic transactions.