ATM (AUTOMATED TELLER MACHINE) MANAGEMENT SYSTEM - FOR INSTANT RESOLUTION OF CUSTOMER COMPLAINTS

摘要

ABSTRACT The present invention relates to an ATM (Automated Teller Machine) Management System (AMS) for instant resolution of customer complaints with respect to cash transactions and a mechanism to provide instant access to ATM Electronic Journal (EJ), transaction images and more importantly root cause of failure. More particularly, the present invention relates to a transaction management part on the ATM comprising of an automatic transaction correlator part which is capable of doing multi-facet cash transaction failure analysis to arrive at the root cause of failure and give remedial hints towards resolving cash transaction disputes and transaction cash reconciliation, thereby reducing time to redress; a transaction failure notifier part in tandem with the transaction correlator part which segregates failure-only events, creates an intelligent fault-based failure-analysis record, notifies the same to central ATM Management System (AMS), thereby achieving a network bandwidth efficient transfer of failure-analysis records. Figure 3