'system and method to detect and correct ip phone mismatch in a contact center'

摘要

System and method to detect misconfiguration in a contact center, the method including: assigning, by a processor coupled to a memory, a workstation IP address to an agent workstation in the contact center; receiving a workstation Iogin request from an agent; associating the workstation IP address to the agent; receiving an application program login request from an agent; extracting a source IP address for the application program Iogin request; comparing the workstation IP address to the source IP address for the application program Iogin request; and allowing agent access if the workstation IP address matches the source IP address for the application program Iogin request.