SYSTEM, COMPUTER PROGRAM AND METHOD FOR ENABLING INDIVIDUAL CLIENT USERS TO RECRUIT, CONNECT TO, AND MANAGE A REMOTE WORKFORCE THROUGH A SHARED NETWORK

摘要

A system is provided which includes a remote agent network isprovided which enables network clients or client users to recruit, select,manage and pay a plurality of remote agents for the provision of servicecommunication services to their customers. The remote agent networkconsists of a central communication platform that includes a web server and atelephony server. A network application enables the network clients to recruitand select remote agents. The network application enables network clients tomanage the provision of service communications by remote agents via anoperating platform that forms part of the remote agent network. The operatingplatform enables the remote agents to access network client databases, andto take phone calls from the network client call queue. The computer programof the present invention includes the network application and the operatingplatform which is resident on a remote agent client computer. The inventionalso provides a method for enabling the direct management of the remoteagents by the network clients.