RECEIVING FROM A CLOUD SERVER ERROR SOLUTION GUIDES RELATED TO SCANNED OR PRINTED AND SCANNED DOCUMENTS

摘要

An image forming apparatus, guide providing method thereof, cloud server and error analyzing method thereof are provided. The image forming apparatus may include a scanner configured to scan a script and generate a scan image, a communicator configured to communicate with a cloud server, a display configured display a screen, and a processor configured to control the communicator to transmit the generated scan image to a cloud server, and in response to receiving an error solution guide of the scan image from the cloud server, control the display to display the received error solution guide.