CALL CENTER SYSTEM AND OPERATOR BUSINESS MANAGEMENT METHOD

摘要

PROBLEM TO BE SOLVED: To quickly perform the reproduction of an operation of an image on an operator's information processing terminal with a simple user interface during business in an operator business management of a call center.SOLUTION: An information processing terminal for an operator captures an image operation of an operator, and transmits the image operation as image data to an image management server. An image server associates an extension number of a telephone call with an operator identifier and with the image data to store them in a database. Then, when the telephone call is reproduced from recorded data by inquiring a telephone call and recorded information management server from an information processing terminal for a manager, the information processing terminal for a manager inquires image data related to the telephone call of the image server with the extension number of telephone call information via the telephone call and recorded information management server, receives the image data, and displays an image related to the telephone call, for example, as a thumbnail in the information processing terminal for a manager.SELECTED DRAWING: Figure 12