MATCHING REVIEWS BETWEEN CUSTOMER FEEDBACK SYSTEMS

摘要

A system and methods for evaluating whether a public review matches another review is disclosed. The method includes obtaining a private review and a public review of a business. A likelihood the public review matches the private review is evaluated. The evaluation includes evaluating a match distance between text bodies, reviewer names, review dates and ratings in the public review and the private review. Evaluation rules are applied to determine the likelihood of a match.