INTELLIGENTLY CONDENSING TRANSCRIPT THREAD HISTORY INTO A SINGLE COMMON REDUCED INSTANCE

摘要

A computer implemented method and system for condensing a communications thread which includes monitoring, using a computer, a communications thread. Multiple instances of a repeated portion of content of the communications thread are identified. One instance of the repeated portion of content of the communications thread is retained. One or more additional instances of the repeated portion of content is removed and stored. A reference link in the communications thread is associated to the repeated portion of content. The communications thread is condensed, wherein the condensed communications thread includes the one instance of the repeated portion of content, and the reference link.