SYSTEM AND PROCESS FOR MANAGING THE COMPLETE LIFE CYCLE OF A GRIEVANCE COMPLAINT OR ARBITRATION REQUEST

摘要

A multi-module based system has been created to manage the complete lifecycle of Grievance and/or Arbitration proceedings within an organization whose constituents abide by a code of ethics and/or professional standards, and/or professional practices, and/or code of conduct in a database system for both industry professionals and consumers. The system incorporates 4 separate modules that support the grievance submission, processing and administration, volunteer management and administration and system reporting. Module 1 (Complaint Submission) provides the intake of claims and/or request for mediation or arbitration. Module 2 (Case Administration) manages the workflow and processing of all submitted claims. Module 3 (Panel Management) systematizes the process of managing, assigning and delegating tasks to professional standards' administrators and volunteers. Module 4 (Reporting) processes all findings to generate summary reports as well as highly detailed reports based on the Case Administration system and its results.