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Systems and methods for smart diagnoses and triage of failures with identity continuity
Systems and methods for smart diagnoses and triage of failures with identity continuity
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机译:具有身份连续性的智能诊断和故障分类的系统和方法
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摘要
Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fau and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.
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