首页>
外国专利>
CALL-CENTER TELEPHONE SYSTEM, PRIVACY CALL METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM STORING PRIVACY CALL PROGRAM
CALL-CENTER TELEPHONE SYSTEM, PRIVACY CALL METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM STORING PRIVACY CALL PROGRAM
展开▼
机译:呼叫中心电话系统,隐私呼叫方法和非暂态计算机可读介质存储隐私呼叫程序
展开▼
页面导航
摘要
著录项
相似文献
摘要
When, in order to convey an advice or the like to an operator from a supervisor, a two-party telephone communication connection state between a customer terminal connected to an outside line (3) side of a private branch exchange and an operator terminal (10) is changed to a three-party telephone communication connection state among the outside line (3), the operator terminal (10) and the supervisor terminal (20) by use of a conference trunk (52) provided in the private branch exchange, the three-party telephone communication connection state is established by connecting a transmission line (31) of the outside line (3), a first transmission line (11) that is one of two transmission lines provided to the operator terminal (10), a reception line (13) also provided to the operator terminal (10), a transmission line (21) of the supervisor terminal (20) and a reception line (22) of the supervisor terminal (20) to any conference trunk (52) that is captured from unused-state conference trunks and further by connecting a second transmission line (12), which is the other of the two transmission lines of the operator terminal (10), to a reception line (32) of the outside line (3).
展开▼