OPERATING METHOD OF INTELLIGENT NETWORK SERVER FOR SWITCHING BETWEEN TELEPHONE COUNSELING AND CHATTING COUNSELING IN INTELLIGENT NETWORK ENVIRONMENT AND INTELLIGENT NETWORK SERVER THEREOF

摘要

The operation method of the intelligent network server and the intelligent network server determine whether the incoming signal of the customer terminal is a signal requesting the connection switching between the voice connection and the chat connection and determine whether the incoming connection signal includes the voice connection state and the chat connection state of the agent terminal, And provides a connection to the customer terminal through a voice connection through call distribution and a chat connection via the web based on the inquiry result of the status information.