SYSTEM AND METHOD OF ANALYSIS AND RECOMMENDATION FOR DISTRIBUTED EMPLOYEE MANAGEMENT AND DIGITAL COLLABORATION

摘要

A customer contact management platform combining desktop and telephony virtualization with employee and client portals. The portals provide access to tools and information for users to provide support to enterprise clients. The platform includes a set of web-based employee, client, and work portals that allow employees of the service provider to access information, schedules, networks, telephony, applications, and tools so they can perform work for their clients.