IDENTIFYING MODIFICATIONS TO TECHNICAL CHARACTERISTICS OF A COMMUNICATION CHANNEL TO ALTER USER PERCEPTION OF COMMUNICATION CHANNEL PERFORMANCE

摘要

Probes are coupled to a network via one or more communication channels. The probes capture a set of technical characteristics of the communication channel (e.g., signal intensity, signal quality, signal to noise ratio, etc.), which may include characteristics of data exchanges between third party systems and the probes. Captured characteristics are provided to an online system, which obtains information from users who are communicating content via the communication channel regarding user perception of content transmission or receipt. Based on the received characteristics and information describing user perception, the online system generates a value of a performance metric for the communication channel associated with a set of users having one or more common characteristics. The online system may use values of the performance metric for different technical characteristics to evaluate effects of modifying a technical characteristic of the communication channel on perception of the communication channel by users in the set.