METHOD AND APPARATUS ENABLING LIVE TROUBLESHOOTING OF DEVICES IN ENERGY DISTRIBUTION INDUSTRY OR OTHER INDUSTRY USING MOBILE DEVICES

摘要

A method includes initiating a chat session between a first user of a mobile device in proximity to a field device and a second user remote from the field device. The method further includes receiving, at the mobile device via the chat session, one or more commands for the field device from a computing device used by the second user. The method additionally includes sending, from the mobile device to the field device, the one or more commands for execution by the field device. The method also includes receiving, at the mobile device, information from the field device and sending, from the mobile device to the computing device via the chat session, the information.