PERFORMING SELF-HEALING TASKS USING INFORMATION TECHNOLOGY MANAGEMENT DATA

摘要

Systems and methods for performing self-healing tasks using information technology management data are disclosed. In aspects, a computer-implemented method of the invention comprises: storing alert data indicating that an alert condition has been detected at a client data center, the alert data including a monitoring situation; performing a matching function to determine whether the monitoring situation matches an assigned monitoring situation or is an unassigned monitoring situation; determining that the monitoring situation is unassigned; sending a ticket including a list of virtual engineers to the client data center; detecting a ticket update in a ticket database, the ticket update including an assignment of one of the virtual engineers to the monitoring situation; updating a monitoring situation database to include the assignment of the one of the virtual engineers; and initiating the one of the virtual engineers to resolve the monitoring situation.