DOCUMENT ANALYSIS SYSTEM THAT USES PROCESS MINING TECHNIQUES TO CLASSIFY CONVERSATIONS

摘要

A method includes performing, by a processor: receiving a first document, the first document comprising a first plurality of sub-documents that are related to one another in a first time sequence; converting the first plurality of sub-documents to a vector format to generate a vectorized document that encodes a probability distribution of words in the document and transition probabilities between words; detecting a plurality of topics within the vectorized document, the plurality of topics being related to one another in the first time sequence; applying a process discovery algorithm to the plurality of topics to generate a model that is representative of relationships between the plurality of topics; receiving a second document containing subject matter related to a course of action, the second document comprising a second plurality of sub-documents that are related to one another in a second time sequence; using the model to generate a classification for the second document; and adjusting the course of action based on the classification for the second document.