COGNITIVE TECHNICAL ASSISTANCE CENTRE AGENT

摘要

The present subject matter describes a method and a system for providing automated technical support for a product at a remote end from a Technical Assistance Center (TAC) at a technical support end. The TAC includes a cognitive TAC agent can act as substitute for technical personnel at the TAC. The cognitive TAC agent first learns about the product to which the technical support is to be provided and derives a cognitive dependency graph based on learning. Upon learning, the cognitive TAC agent can automatically provide the technical support for the product using the cognitive dependency graph, without manual intervention of the technical personnel.