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MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER
MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER
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机译:基于图形的联系中心中的工作分配机制
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摘要
A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center. Also described is the operation of a work assignment engine that leverages the graph database to make intelligent and flexible work assignment decisions.
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