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System for facilitating loosely configured service worker groups in a dynamic call center environment
System for facilitating loosely configured service worker groups in a dynamic call center environment
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机译:用于在动态呼叫中心环境中促进松散配置的服务人员组的系统
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摘要
A system for soliciting and activating one or more groups of workers to service contact center business includes an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for storing the registration data for subscribing groups; and a routing server for specifying routing strategies for event routing to the groups. The system is characterized in that the one or more groups of workers may be activated during contact center business activity to perform services based on need.
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