AUTOMATIC VOICE GUIDANCE METHOD USING IVR AND IVR SYSTEM

摘要

To perform voice guidance for enabling a number input person to input numbers without any error in a procedure using an IVR.SOLUTION: In card settlement processing in commercial transactions via a contact center 100, an IVR control server 240 receives information (card data) on the number length and separation location of a customer's credit card created by an operator in the contact center 100 from operator terminal equipment 110 via a network R2 when a customer inputs credit card numbers before the card settlement processing. An IVR server 220 performs gradual card number input guidance and gradual number repetition on the basis of the information.SELECTED DRAWING: Figure 3