CUSTOMER SERVICE NECESSITY DETERMINATION APPARATUS, CUSTOMER SERVICE NECESSITY DETERMINATION METHOD, AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a customer service necessity determination apparatus and the like capable of detecting embarrassment of an operator of an information terminal and supporting smooth customer service.SOLUTION: A customer service necessity determination apparatus 1 acquires operation information for an operation unit 25 of an information terminal 10, and also acquires a photographed image of an operator 7 of the information terminal 10, and determines whether customer service is necessary or not, on the basis of the operation information and the image. As a result of the judgment, when the customer service is required, the fact is notified to a staff or the like. Therefore, the staff and the like can quickly and precisely notice the embarrassment (whether the operation is difficult or not) of the operator 7 of the information terminal 10, and it is possible to smoothly perform an appropriate customer service.SELECTED DRAWING: Figure 2