System and method for providing controlled environment resident status

摘要

Disclosed herein are system, method, and computer program product embodiments for providing controlled environment resident statuses. In an embodiment, a resident status communication system communicates with non-resident communication devices via audio calls and/or textual messages to provide inmate statuses as well as information related to the operation and administration of a correctional facility. The resident status communication system receives requests for information from the non-resident communication devices, determines whether the non-resident is authorized to access the requested information, and provides the requested information in a natural language format to facilitate the user experience. The resident status communication system also allows law enforcement officials and/or correctional facility staff to maintain statuses related to inmates and selectively distribute this information to authorized non-residents.