Automated customer engagement and issue location, prediction, and response through utilization of public and private data sources

摘要

An automated method of customer engagement and issue location, prediction, and response that utilizes disparate data sources including social media, weather, news, real estate information, customer account information, and/or asset information to locate and categorize issues, to predict the occurrence of such issues, and to determine/automate operational and customer-related responses to such issues.