VIRTUAL MOBILITY FOR REMOTE ISSUE RESOLUTION

摘要

The present disclosure relates to a system (100) for remote issue resolution comprising at least one kit (200) having components designed for mounting on the person of at least one unskilled operator (A) and at least one backend setup (300) adapted to be used by the in-house expert(s) (B) and optionally, the third-party expert(s) (C). The 5 components of the kit (200) and the backend setup (300) are in communicable connection over at least one computer network (400) and are adapted to work together to facilitate the expert(s) to be virtually present at the area having issue via the interface of the unskilled operator (A) or optionally via at least one local unskilled operator-resource (D) carrying the kit (200), and to resolve the issue. The present 10 disclosure also provides a method for remote issue resolution by employing the afore- stated system (100).