METHOD AND APPARATUS FOR ASSIGNING CLAIM SETTLEMENT CASE, COMPUTER DEVICE, AND STORAGE MEDIUM

摘要

A method for assigning a claim settlement case, comprising: receiving a claim settlement case review request initiated by a first management terminal, the claim settlement case review request carrying a first user identifier corresponding to the first management terminal, and the first user identifier being used for uniquely identifying the user initiating the claim settlement case review request; searching a claim settlement case queue to be assigned for a first claim settlement case, wherein the first claim settlement case has the same application type and insurant identifier as a queue head claim settlement case, and the difference between the claim settlement application time of the first claim settlement case and the claim settlement application time of the queue head claim settlement case does not exceed a first preset time threshold; and assigning the first claim settlement case to the first management terminal corresponding to the first user identifier.