CUSTOMER SERVICE ASSISTANCE DEVICE, CUSTOMER SERVICE ASSISTANCE METHOD, AND COMPUTER-READABLE RECORDING MEDIUM

摘要

A customer service assistance device 10 comprises: an image acquisition unit 11 that acquires an image of the interior of a store; a specifying unit 12 that specifies attributes of a customer in the store and a product that attracts the attention of the customer, from the acquired image; an information acquisition unit 13 that acquires information indicating the customer's need for the product on the basis of the specified product and attributes; and a transmission unit 14 that transmits the acquired information to a terminal device used by a sales assistant at the store.