OFFICIAL ACCOUNT AGENT TIMEOUT REMINDING METHOD AND APPARATUS, AND DEVICE AND STORAGE MEDIUM

摘要

An official account agent timeout reminding method and apparatus, and a device and a storage medium. The method comprises: receiving a message sent from a mobile terminal of a customer to an official account and extracting a service type in the message; sending the received message to a corresponding agent client according to the service type; in an information interaction process between the agent client and the mobile terminal, recording a timestamp of the message sent by the mobile terminal, and determining whether the agent client replies within a preset time period; and deleting the timestamp of the received message when the agent client replies within the preset time period, or sending prompt information to the agent client which does not reply within the preset time period. Therefore, the reply rate and the experience and satisfaction of the customer are improved.