VOICE RECOGNIZING CHATBOT IFTTT SERVICE SYSTEM BASED ON REAL-TIME EVENT PROCESSING MODULE AND CHATBOT IFTTT SERVICE METHOD USING SAME

摘要

Provided are a voice recognizing chatbot IFTTT service system based on a real-time event processing module and a chatbot IFTTT service method using the same. According to the present invention, a customer service is provided by a chatbot which is an automated method to interwork with a back-end system so as to perform automatic processing based on a rule such that labor costs can be reduced and user requirements can be processed for 24 hours. Also, a user request and inquiry inputted by voice are changed into string data to allow a system to understand requirements so as to process an event generated by requests of users in real time using various service APIs for providing an IFTTT service to increase user convenience by providing voice recognition for the user requirements and response information corresponding thereto through voice synthesis. Thereafter, the user request and inquiry are converted into an EPL format to divide the user request into an event, an attribute, a time condition, an attribute condition, and an action so as to generate a certain rule. Also, response information corresponding to a condition is self-generated in accordance with the generated rule or information is obtained through the various APIs for providing the IFTTT service to transfer the same to a user through voice in real time.;COPYRIGHT KIPO 2020