Described is a layaway system for a retail store that includes a layaway processing utility, a detector, and a drone. The layaway processing utility electronically stores information about the layaway account and communicates with customers. The detector detects when a customer has entered the retail store and communicates with the layaway processing utility. The drone is loaded with layaway merchandise of the customer and automatically finds and delivers the layaway merchandise to the customer in the retail store. The customer can interact with the layaway processing utility using a mobile computing device to schedule the layaway pickup, and/or to make a payment on their layaway account. The layaway system reduces the wait time for customers wish to pick up their layaway items, provides easy ways for the customer to schedule their layaway pickup, and minimizes the employee time needed to find and deliver the layaway merchandise.
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