Information processing device, operator takeover system, and operator takeover method

摘要

PROBLEM TO BE SOLVED: To transfer between operators between different companies while maintaining security. SOLUTION: An information processing device connected to an operator terminal of a plurality of companies performing a consultation business for receiving a consultation from a consultation terminal operated by a customer for consultation, and receiving the consultation from the consultation terminal receiving the consultation from the customer. The registration control unit that receives the information related to the consultation received from the operator terminal and registers it in the database accessible to the operator terminals of multiple companies, and the access range of the information related to the consultation registered in the database is determined according to the item of the information related to the consultation. It includes a setting control unit. [Selection diagram] Fig. 4