Voiceprint recognition method, device, terminal device and storage medium

摘要

The present application provides voiceprint recognition methods, devices, terminal devices and storage media, the methods including: assigning each operator to a corresponding group according to calling authority and for each operator in the group a voiceprint feature. Collect and process to obtain the group's total voiceprint characteristics, build a dynamic voiceprint recognition model based on the group, calling authority, and total voiceprint characteristics, and if an operator's calling operation is detected, the operator's voice data. Is obtained, voiceprint features are extracted, and the calling authority of the operator is determined based on the dynamic voiceprint recognition model. If the recognized operator's calling authority does not meet the customer-level requirements, the call authority is determined in advance. Implement the set early warning measures, further monitor, determine the group to which the operator belongs by the method of voiceprint recognition, realize real-time monitoring according to the correspondence between the group and authority, timely monitoring and operator Call quality can be effectively improved.