Service level agreement impact modeling for service engagement

摘要

A method for predicting an impact of a service level agreement including collecting workload data and effort data and constructing a cost model for the service level agreement, defining a baseline service parameter corresponding to the code model of the service level agreement, and calibrating the cost model of the service level agreement, by calibrating a workload volume from the workload data and an effort time from the effort data to match the baseline service parameter, to output a service level agreement impact model.