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Computer communication network for routing communications based on identified information clusters
Computer communication network for routing communications based on identified information clusters
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机译:用于基于已识别信息集群路由通信的计算机通信网络
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摘要
A method for processing and routing client communications based on information contained in the communications, the method comprising: receiving client communications in one or more formats selected from verbal, electronic, and physical; converting the received client communications into formatted electronic records; creating system records for the formatted electronic records; identifying clusters from the information in the formatted electronic records; categorizing the identified clusters; identifying clients from the information in the formatted electronic records; saving the system records and the formatted electronic records in data files for the identified clients; identifying business departments charged with handling identified clusters; and routing the system records and formatted electronic records to the identified business departments, wherein the system records and formatted electronic records are added to workflow of the business departments.
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